Privacy policy

Privacy Policy

Last Updated: 17 March 2026

1. Introduction

Welcome to Pest Control Solutions Ltd, operators of kerminator.com and owners of the Kerminator® Wasp Lance. We are committed to protecting your privacy and ensuring the security of your personal data. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

Pest Control Solutions Ltd is the Data Controller of your personal data for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

  • 2. Personal Information We Collect

A. Information You Provide to Us

When you make a purchase or attempt to make a purchase through our website, we collect information necessary to fulfil your order, including:

  • Contact information (name, email address, and phone number)
  • Order details (shipping and billing address)
  • Payment information (processed securely via our payment providers; we do not store full card numbers on our servers)

B. Information We Collect Automatically

When you visit our site, we automatically collect certain information about your device and usage, including:

  • Device identifiers (IP address, browser type, and time zone)
  • Interaction data (pages viewed, products viewed, referring websites or search terms, and how you interact with our site)

We collect this information using cookies, log files, pixels, and similar tracking technologies. Please see Section 5 for further details.

3. How We Use Your Information

We process your personal data on the following legal bases:

A. Performance of a Contract

We use your information to fulfil orders placed through our site, including:

  • Processing payments
  • Arranging delivery of your Kerminator products
  • Complying with legal obligations related to the transport of regulated or dangerous goods
  • Providing order confirmations, invoices, and safety-related communications

B. Legitimate Interests

We use your data where necessary for our legitimate business interests, including:

  • Fraud prevention and risk analysis
  • Improving and optimising our website and product offerings
  • Responding to customer service enquiries

We ensure these interests do not override your rights and freedoms.

C. Consent

Where required, we rely on your consent to:

  • Send marketing communications (e.g. product updates or pest control advice)
  • Use non-essential cookies (see Section 5)

You can withdraw your consent at any time by using the unsubscribe link in our emails or adjusting your cookie preferences.

4. Sharing Your Personal Information

We do not sell your personal data. We only share your information with trusted third parties where necessary to operate our business:

  • Shopify (our e-commerce platform provider)
  • Payment providers (to securely process transactions)
  • Delivery partners, including authorised couriers such as DHL Parcel UK and EVRI, to ensure safe and compliant delivery of regulated products
  • Analytics providers such as Google Analytics, to understand website usage

Google Analytics may collect data in accordance with its own privacy policies. You can opt out using Google’s tool: https://tools.google.com/dlpage/gaoptout

We require all third-party service providers to respect the security of your personal data and to process it in accordance with applicable data protection laws.

5. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience, and provide information to the site owner.

How We Use Cookies

We use cookies to:

  • Enable essential website functionality (such as shopping cart and checkout)
  • Improve website performance and usability
  • Analyse how visitors use our site
  • Support marketing and advertising activities (where consent is given)

Types of Cookies We Use

Strictly Necessary Cookies
These cookies are essential for the operation of our website and cannot be disabled.

Analytics Cookies
These cookies help us understand how visitors interact with our website. We use tools such as Google Analytics. These cookies are only used where you have given consent.

Marketing Cookies
These cookies may be used to deliver relevant advertising and measure marketing effectiveness. These cookies are only used where you have given consent.

Third-Party Cookies

Some cookies are set by third-party providers such as Shopify and Google. These providers may process your data in accordance with their own privacy policies. We do not control these cookies directly. We use Google Ads (including Performance Max and Enhanced Conversions) to deliver targeted advertisements and measure marketing effectiveness. Google uses securely hashed customer data (such as email addresses) collected during checkout to match ad clicks to sales. You can opt out via your browser settings or our cookie consent banner

Managing Your Cookie Preferences

When you first visit our website, you will be asked to accept or reject non-essential cookies.

You can also manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect site functionality.

6. International Data Transfers

Some of the third-party service providers we use (such as Shopify and Google) may process personal data outside of the United Kingdom.

Where this occurs, those providers are responsible for ensuring appropriate safeguards are in place in accordance with applicable data protection laws. We select reputable providers and rely on their commitments to comply with UK GDPR requirements for international data transfers.

7. Age Restriction

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

8. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Request transfer of your data to another provider
  • Object to or restrict certain types of processing

To exercise any of these rights, please contact us at help@kerminator.com.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, and regulatory requirements.

Order-related data is typically retained for a minimum of 6 years to comply with UK tax, audit, and safety obligations.

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or alteration.

Access to your data is limited to those employees, agents, and partners who have a legitimate business need.

11. Changes to this Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be posted on our website with the updated date.

12. Contact Us

For more information about this policy or to exercise your rights, please contact:

Email: help@kerminator.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk